Are You Undermining Your Patient Experience Strategy?

A recent Becker's Healthcare report found that while hospitals are prioritizing workforce management, they are not yet understanding its relevance to their patient experience strategy. Most healthcare leaders said improving the patient experience is one of the top three goals they are trying to realize through their workforce management strategy, yet many are undermining their efforts by not leveraging the data, software and consistency to optimize the tactics linked to improved clinical outcomes, reduced medical errors and higher patient satisfaction.

Report highlights:

•   Survey results of 95 healthcare leaders' workforce management strategies
•   How staff engagement, satisfaction and overtime impact patient experience
•   The paradox of staff skill mix and competency, which many leaders identify as a contributor to the patient experience, but is rarely a cornerstone of the workforce strategy

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