Boost Patient Satisfaction and Experience Scores through Emergency Department Improvements 

First impressions matter – and for an increasing number of patients, that first impression is defined by the emergency department. In the past five years, the emergency department has become the primary point of entry for both high- and low-acuity patients at many hospitals. This trend means that the emergency department experience has an outsize influence on subjective patient satisfaction scores, which are now a critical factor in CMS reimbursement.

The white paper, “The Evolving Emergency Department: Strategies for Staying Ahead of the Curve:” 

• Examines the factors that are driving increased emergency department utilization
• Explores their impact on hospital operations
• Showcases three successful strategies for increasing emergency department efficiency, leading to improved workflows and patient satisfaction

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