Flowers Hospital Case Study: Overcoming Emergency Department Challenges

235-bed hospital achieves stability and thrives, thanks to a cohesive team and streamlined triage process.

Learn how ECI Healthcare Partners helped the emergency department of a 235-bed hospital overcome challenges so many emergency departments face: instability,
stagnant patient volume, lengthy door-to- provider times, and gaping schedule holes. In this case study, we’ll outline how installing strong clinical leadership; recruiting quality, community-minded providers; and implementing process improvements, such as inserting a provider in triage, helped the department thrive and achieve outstanding results, including:

• 20% increase in patient volume
• 79% decrease in door-to- provider times
• 50% decrease in LWOT rates