The CRM Advantage: Six Ways Providers Can Transform their Organizations with CRM
Tuesday, July 18, 2017 | 11:00 am - 12:00 pm CT
The best experience we get anywhere becomes the experience we expect everywhere — meaning the bar for the patient experience is rising. Coupled with the shift to value based care, customer relationship management (CRM) in healthcare becomes a must have. Join Joshua Newman MD MSHS, Chief Medical Officer at Salesforce, and John Halamka MD, CIO at Beth Israel Deaconess Medical Center, as they discuss how CRM is key to success in the new outcomes-based landscape and provides a unified patient view across every touchpoint that builds deeper relationships, trust, and loyalty.
During this webinar, attendees will:
- Learn how CRM enables organizations to more effectively manage their referrals and strengthen relationships with liaisons
- Understand how to build trust at every point of service, driving loyalty and patient satisfaction through the access center
- Explain how CRM supports better outcomes with ongoing care management and engagement, while improving organization productivity and efficiency