10 better ways to communicate with patients during COVID-19 pandemic

Patient communication has changed dramatically since the onset of the pandemic. Relying on call centers to answer patients' questions and reschedule appointments isn't adequate in the quickly changing environment of COVID-19. New workflows have emerged to reach patients, and have been validated by leading hospitals.

This tactical playbook offers vital information on reaching your patients during the pandemic. It offers strategies for maximizing technology to improve patient communication about appointments, telehealth, COVID-19 testing results and more.

In this report you'll learn how to:

  • Enable touchless patient intake through a virtual waiting room
  • Automate telehealth appointment coordination
  • Reach chronic care patients to reduce gaps in care and improve outcomes


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