15 Key Performance Indicators to Power Success in Telehealth
After monumental adoption of telehealth in 2020, health systems will need to continue focusing on their ability to actively and accurately evaluate and improve provider and patient experiences, operational efficiency and clinical outcomes. Their ability to do so effectively will determine the level of success an organization achieves at seamlessly and effectively integrating telehealth into its overall clinical delivery strategy and workflows.
Our analysis examines the challenges and available solutions in leveraging data analytics and business intelligence for three main organizational domains: Clinical, Operational/IT, and Administrative/Executive.
- Meeting current and future expectations for care delivery in virtual environments
- Defining success for operational, administrative, and clinical domains
- Leveraging telehealth business intelligence to optimize efficiency and improve the patient experience
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