5 patient-centric ways to improve self-pay revenue

Wednesday, April 7th, 2021 | 1:00 PM - 2:00 PM CT

Managing the patient financial experience was challenging before the pandemic, but now it has become more crucial than ever to create a patient-centric revenue cycle. Creating a more humanized revenue cycle requires a new way of thinking, one that focuses on helping patients afford care when they need it.

This webinar will cover five ways that the Health First revenue cycle team has developed processes, implemented technology, and outsourced to better meet patients where they are while improving revenue

Learning points

During the webinar, attendees will learn about best practices to improve self-pay revenue, including:

  • Strengthening patient access processes
  • Leveraging propensity-to-pay scoring to inform patient financial strategies
  • Improving patient communications and offering patient payment tools
  • Speeding up balance billing with efficient outsourcing options
  • Streamlining processes for the uninsured and those needing financial assistance 


Bonnie Causey - Maddi Billings

Bonnie Causey

Director, Revenue Operations, Patient Accounting, Health First

Stephen Wing - Maddi Billings

Stephen Wing

Vice President, Operations, HBCS

John Rogers - Maddi Billings

John Rogers

Assistant Vice President, Self-Pay Operations, HBCS