5 ways a leading Midwest hospital saved $20M and transformed the value of patient access

KSB Hospital took a hard look at their patient access department and realized that the status quo had to go. Read this case study to learn how KSB prevented $800,000 per month in denied charges, saving the organization $20 million in revenue.

Using AccuReg EngageCare Provider for automated quality assurance, real-time eligibility and benefits verification, and price estimation and payments, KSB did the following:
  • Reduced denials from 21 percent to 7 percent
  • Prevented an average of $800,000 per month in denied charges—a savings of $20 million in revenue
  • Improved first-pass initial accuracy rates from 63 percent to 95 percent and final accuracy from 80 percent to 99 percent
  • Reduced staff turnover from 42 percent to 25 percent


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