A COO’s Strategy for Achieving Robotics Service Line Excellence

Tuesday, March 8th, 2022 | 3:00 PM - 4:00 PM CT

Moderated by:


Scott Becker

JD, Founder, Becker's Healthcare; Partner, McGuire Woods LLC


devanjohnson - Abbie Engel

Devan Johnson

Vice President, Chief Operating Officer, Dignity Mercy General Hospital

allisoncotterill - Abbie Engel

Allison Cotterill

Vice President, Chief Nursing Officer, Dignity Mercy General Hospital

brentjackson (1) - Abbie Engel

Brent Jackson

Vice President, Chief Medical Officer, Dignity Mercy General Hospital

Learning Objectives:
  • A COO’s how-to and foundational pillars for developing a robotic service line strategy
  • What key qualities to look for when selecting team members and building a strong culture
  • How to utilize data to measure success and make strategic pivots within a robotics service line

Hospital and health system COOs today are seeing more clearly the advantages of developing strategic business plans in support of robotic-assisted surgery service lines. Developing and accelerating MIS strategies in alignment with the quadruple aim has become a guiding light for those striving for better patient and provider satisfaction, lower cost to treat and better outcomes.

This interactive panel discussion will feature Mercy General Hospital’s Devan Johnson (Chief Operating Officer) as he discusses the team’s pathway to achieving robotics service line excellence and the valuable tools and resources utilized along the way. Also from Mercy General, Allison Cotterill (Chief Nursing Officer) and Dr. Brent Jackson (Chief Medical Officer) will join the conversation as they discuss the importance of coming together to develop the right team culture, standardization of technology, utilization of data for evidence-based change management and engagement within the community through patient education and outreach. These leaders will highlight insights and best practices developed at Mercy General to offer more patients the option for a minimally invasive procedure and discuss the evolution of their robotic service line over the past three years from developing the foundational pillars to being designated as a Robotics Center of Excellence.