A Holistic Approach to Transitions of Care | How Bon Secours Mercy Health is Building Loyalty with Patients After Discharge

Tuesday, September 24, 2019 | 12:00pm - 1:00pm CST


Today, more than half of the nation’s hospitals are facing penalties for having too many patients return within a month after being discharged. Attempting to avoid preventable readmissions and reduce their risk of penalties, health systems are turning to their already limited care management resources to contact patients after discharge — at the expense of higher clinical priorities. This approach leads to inefficiencies and gaps in communication, which put safety and quality at risk.

In this webinar, learn how Bon Secours Mercy Health, one of the largest Catholic health systems in the country is transforming the discharge experience with a more practical and holistic approach to transitions of care, ensuring that 100% of patients received timely follow-up, significantly reducing readmissions and increasing patient engagement for the medical group.


Learning Points:

  • Overcoming common challenges and understanding the characteristics of a successful transition of care
  • Ensuring continuity across the care continuum – keeping patients within the network and making it easier for them to access care during critical moments of their healthcare journey
  • Creating loyalty touches and differentiating your system when it comes to transitions of care
  • Building a database of community resources and thinking more holistically about the social determinants of health
  • Defining a process for patient follow-up that enables scalability and ensures appropriate utilization of care settings – effectively preventing hospital readmissions, reducing the risk of penalties, and improving the patient experience



Erica Bentley
Vice President of Clinical Services, Population Health
Bon Secours Mercy Health System

Jeff Gill
Vice President of Virtual Health & Consumer Centered Programs
Bon Secours Mercy Health System

Ingrid Kaiser, RN
Clinical Program Director, Envera Health

Moderated by:
David Cerino
CEO of Envera Health


If you are unable to attend the live webinar, please register and the recording will be available on-demand.