Aberdeen: The role of customer operations in Healthcare

This report by Aberdeen reveals the role of customer operations in helping healthcare organizations deliver top-notch patient experiences, control costs, and boost efficiency—highlighting the key pillars top performers use to attain their service and back-office objectives.

Bullet points :
  • The top customer operations challenges impacting healthcare organizations
  • How improvements in customer operations can drive overall business performance
  • What are the key activities and technology enablers being considered?
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