Accurate From the Start

Tuesday, September 20th, 2022 | 11:00 AM - 12:00 PM CT 

Gathering accurate information at the outset of any patient engagement has multiple benefits, from better patient experiences to stronger financial outcomes for providers. And with average denial rates exceeding more than 10% at many hospitals, capturing accurate information from the start is more important than ever. Technology and automation are continuously evolving to make all processes—from preservice to payments to post-service—easier, more accurate, and better connected. This session will cover:
  • Strategies to ease the burden on patients and staff while improving patient intake processes
  • Techniques for obtaining complete and accurate patient information to reduce financial risks and claims denials, and improve the payment rate
  • Opportunities to communicate consistently by gathering consent and predicting patient channel preference from the beginning
  • Exploring the connection points between patient intake, patient access, and payment technology to provide a seamless, intelligent engagement for the patient


Kristen Jacobsen_800x800 - Kristelle Khazzaka-1

Kristen Jacobsen

Vice President of Marketing & OmniChannel Engagement, RevSpring

Christine Frandsen_800x800 - Kristelle Khazzaka

Christine Frandsen

Patient Engagement Product Communication, RevSpring