Every healthcare organization is under pressure to improve patient access, reduce administrative burden, and do more with limited staff. AI has quickly become part of that conversation, but knowing where to start, and how to avoid costly missteps, is less straightforward.
Join Dr. Sunny Eappen, Chief Medical Officer at Assort Health and Matt Penrose, Director of Clinical Operations at TidalHealth Orthopaedic, for a candid discussion on what healthcare organizations learn after deploying AI in patient access.
Before joining Assort, Dr. Eappen served as President and CEO of the University of Vermont Health Network and previously as Chief Medical Officer at Brigham and Women’s Hospital and Mass General Brigham. Together with Matt Penrose, he'll pair decades of health system leadership with firsthand implementation experience, sharing insights from what actually happens when AI meets patient access.
You'll learn:
- Where AI delivers the greatest value in patient access today, and where human expertise remains essential
- The questions healthcare leaders should ask before selecting and deploying AI
- What successful implementation looks like, from change management to clinician and staff adoption
- Lessons learned from deploying AI at TidalHealth Orthopaedic
- Practical advice for healthcare organizations evaluating AI in patient access
