---
title: Analyzing patient feedback to navigate a public health crisis
image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png
---

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## Analyzing patient feedback to navigate a public health crisis

---

### Monday, August 31st, 2020 | 1:00 pm - 2:00 pm CT

Today’s healthcare providers must support positive patient outcomes and prioritize the patient experience within a rapidly changing public health environment. In order to remain competitive, efficient and profitable, healthcare organizations should analyze feedback from multiple sources to identify opportunities that will benefit the business.

During this webinar, Clarabridge Founder and Chief Strategy Officer Sid Banerjee will describe how healthcare organizations can create an analytics program that integrates findings from patients, payers and providers. He will also explain how a successful program can help organizations develop a comprehensive view of the patient perspective and ensure they can deliver an appropriate response as conditions evolve.

**From this session, participants will learn:**

- How to analyze feedback across data sources such as calls, chats, surveys, CMS, provider notes and social media
- The value of integrating data insights to create a "single view of the truth"
- The business benefits of an effective patient analytics program
- How a successful analytics program can help organizations pivot their operations and navigate crisis situations

 

### Presenters:

![Sid Banerjee_Clarabridge - McKenna Shier](https://go.beckershospitalreview.com/hs-fs/hubfs/Sid%20Banerjee_Clarabridge%20-%20McKenna%20Shier.jpg?width=150&height=150&name=Sid%20Banerjee_Clarabridge%20-%20McKenna%20Shier.jpg)

### Sid Banerjee

##### Founder and Chief Strategy Officer at Clarabridge

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- [15th Annual Meeting](https://conferences.beckershospitalreview.com/april-annual-meeting-2025?utm_source=hubspotwebsite&utm_content=footer)
- [Spring Payer Issues Roundtable](https://conferences.beckershospitalreview.com/spring-2025-payer-roundtable?utm_source=hubspotwebsite&utm_content=footer)
- [Clinical Leadership Summit](https://conferences.beckershospitalreview.com/april-annual-meeting-2025/ClinicalLeadershipSummit?utm_source=hubspotwebsite&utm_content=footer)
- [Spring Chief Pharmacy Officer Summit](https://conferences.beckershospitalreview.com/ChiefPharmacySummitApril2025?utm_source=hubspotwebsite&utm_content=footer)
- [22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference](https://conferences.beckershospitalreview.com/spine-ortho-asc-2025?utm_source=hubspotwebsite&utm_content=footer)
- [Behavioral Health Summit](https://conferences.beckershospitalreview.com/behavioralhealth-2025?utm_source=hubspotwebsite&utm_content=footer)
- [Upcoming](https://conferences.beckershospitalreview.com/upcoming-events/upcoming-conference?utm_source=hubspotwebsite&utm_content=footer)

Contact Us

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