From Cost to Care: How Healthcare Teams Can Support Patient Experience and Practice Success
In fall of 2025, a multidisciplinary group of healthcare experts came together in a virtual roundtable discussion to address how current trends in practice and the greater industry affect both patients and providers. Their core insights are presented here as actionable strategies for healthcare providers navigating financial pressures and striving to meet ever-changing patient needs, all through a lens of transparency and trust.
The discussion and this report are supported by CareCredit, a Synchrony health and wellness patient financing solution.
Here’s what you’ll learn:
The discussion and this report are supported by CareCredit, a Synchrony health and wellness patient financing solution.
Here’s what you’ll learn:
- Understand how sharing prices and coverage upfront can help patients know what to expect, which may help reduce delays so more patients can move forward with care.
- Get actionable tips to normalize cost conversations and offer payment options, like the CareCredit credit card, which promote transparency and helps build patient trust.
- See why industry experts recommend mapping the entire patient journey and hiring for service skills to help enhance patient experience and staff retention.
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