Technology optimization in ambulatory care — How 3 health systems balance standardization and personalization

Whether a patient is having a routine checkup or needs a surgical procedure, the ambulatory setting is now often where the care journey begins and ends. Accordingly, health systems nationwide are working to maximize efficiency in this care environment.

Becker's Hospital Review recently spoke with three experts on technology in the ambulatory setting about how their organizations leverage technology to create a better patient and provider experience. The organizations represented include Kansas City, Mo.-based University Health, University of Missouri (MU) Health Care in Columbia and Charleston Area Medical Center in South Charleston, W.Va.

Key learnings:

• Why outstanding ambulatory care requires consistency across technology systems
• How to balance clinician preference with technology standardization
• Why artificial intelligence and telehealth are poised to transform the EHR


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