From tedious to touchless: How AI takes revenue cycle automation to the next level


Thursday, April 30th, 2026 | 11:00 AM - 12:00 PM CT 

Trying to get paid shouldn't cost 3–4% of your revenue.

Revenue cycle teams are buried in manual entry, repetitive appeals and constant troubleshooting. Platforms may surface problems, but leave staff to fix them.

In this session, you'll learn a different model: "touchless" revenue cycle management, where AI doesn't just flag issues but acts on them.

See how this “touchless” system offers the blueprint for a self-optimizing system that drives claims toward zero-touch resolution, reducing manual work, accelerating collections and improving performance across the billing cycle.

Attendees will learn:

  • What "touchless RCM" looks like and how to build a streamlined claims workflow

  • How to coordinate rules-based automation, AI agents and human expertise effectively

  • Where workflow friction hides and how to identify it in real time

  • Early results from organizations improving collections, days in AR and touchless claim rates 

Presenters: 

Doug (1) - Sydney Mason-1

Doug Proctor

COO and co-founder,
Candid Health

SabrinaLuce_1x1

Sabrina Luce

Revenue Cycle Management Lead,
Candid Health