Care coordination teams are being asked to do more with less. Staffing constraints, rising costs and administrative complexity are turning what should be a straightforward patient experience — getting to care — into one of the most friction-heavy parts of operations.
The downstream effects are hard to ignore. Missed appointments delay treatment, erode revenue and chip away at patient trust. Call center teams are stretched. Transportation logistics fall to people who were never meant to manage them. And traditional coordination models, built in a different era, are showing their limits.
In this session, presenters will share how healthcare and behavioral health organizations are redesigning coordination and transportation workflows to ease the burden on staff, improve oversight and better serve diverse patient populations.
Learnings include:
- Where traditional coordination models fall short and what more modern approaches look like
- How to maintain visibility, compliance and cost control as models evolve
- Practical ways transportation strategy can reduce missed appointments and improve engagement
- Implementation tradeoffs, early wins and honest lessons from leaders in the work
Feel free to register even if you can't attend live, we'll make sure to send you the recording afterwards. Hope to see you there!
