Imagine a hospital where, in the hours after a critical incident, the response is structured and trauma-informed. Where clinicians don't carry the "second victim" experience back into their next shift in silence. Where managers know what to say in the moments that matter most.
That kind of support isn't theoretical. It's what leading systems are building — and what this webinar will unpack.
Wendy Renedo, manager of well-being and resiliency at Novant Health, will share how the system is moving beyond one-time debriefs toward structured post-event support. Kimberly Johnson, PhD, of the Emotional PPE Project, will draw on her work in trauma, compassion fatigue and mental health support for clinical teams to walk through what front-line leaders most often miss in the first 24 hours.
Learnings include:
- Where support most often breaks down in the first 24 hours after a critical incident
- Why managers and front-line leaders need clearer tools for responding in the moment
- How guilt, fear, shame and the "second victim" experience affect healthcare workers after traumatic events
- How structured, trauma-informed support strengthens psychological safety and helps teams recover beyond a one-time debrief
Feel free to register even if you can't attend live, we'll make sure to send you the recording afterwards. Hope to see you there!
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