Bridging the payer-provider virtual care gap: How UPMC Health Plan used hospital partnerships to improve care, outcomes and experiences

Thursday, June 9th, 2022 | 12:00 PM - 1:00 PM CT

Payers and providers within an integrated delivery network all share the common goals — better outcomes, reduced costs and an improved patient-provider experience. The more innovative IDNs, such as University of Pittsburgh Medical Center, recognize the potential of virtual care cross-collaboration in achieving these goals.

UPMC, which offers virtual care through UPMC Health Plan, has been an innovator in telehealth since 2016 when it began providing virtual urgent care to members. Today, UPMC has grown its program to include dozens of use cases, including impactful care management programs for pregnancy, behavioral health and pediatrics.

As UPMC Health Plan’s virtual care strategy evolved, it began to identify new opportunities that bridge the gap between payer and provider and strengthen the care both can provide to members and patients. In this webinar, telehealth leaders from the payer and provider side of UPMC will discuss this budding virtual care partnership within the IDN, and how the health plan and hospitals are working together to use virtual care to positively impact the organization’s mission and goals.

Register for the webinar to learn how UPMC Health Plan is using virtual care to:

  • Help hospitals address nursing shortages and combat fatigue
  • Aid a children’s hospital in an ED diversion program to decrease readmissions
  • Facilitate needed in-person care with hospital physicians
  • Develop future strategies for cross collaboration 



Jeff Gala

Senior Digital Product Manager, UPMC AnywhereCare, UPMC Health Plan


Shannon Seitz

Unit Director, UPMC Passavant


Jessica Schunk

IV Registered Nurse, UPMC Jefferson Regional Home Health