How University Health started their AI-powered automation journey to enhance revenue cycle operations

Monday, May 16th, 2022 | 12:00 PM - 1:00 PM CT

A recent AKASA survey of healthcare financial leaders found 78% of hospitals and health systems planned to leverage automation within the revenue cycle over the next year to increase productivity, reduce cost-to-collect and elevate staff. Yet, automation within the revenue cycle isn’t a one-size-fits-all approach. Leaders face challenges assessing the true cost of ownership, analyzing ROI, cutting through vendor marketing jargon, determining resources needed to sustain and maintain operations, and where to even begin when implementing automation.

Hear how leading healthcare executives from University Health are leveraging automation to support their broad efforts to elevate their revenue cycle operations.

During this session, we will:
  • Review the different types of automation - AI, machine learning and RPA
  • Highlight how to develop a framework tailored to your organization's automation adoption, including setting goals and timelines
  • Provide guidance on navigating for staff adoption through collaboration, educating and engagement of staff
  • Share key lessons learned and KPIs for measuring success for automation within the revenue cycle



Cari Benshoof

Director Patient Access - Financial Counseling at University Health (formally Truman Medical Center)

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Kelly Leo

Head of Product Marketing, AKASA