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Patient Payment and Engagement Summit

Becker's Hospital Review and Cedar, the data-driven platform that simplifies the healthcare experience for patients, will be hosting an exclusive summit during the Becker’s Health IT + Revenue Cycle Conference. Join Cedar co-founders, industry experts and top executives across the provider space to discuss how we can transform the patient financial experience to resolve payment challenges. This summit is geared for CFOs, heads of revenue cycle and heads of innovation.

Summit programming overview:

  • Biggest threats to the bottom line in a consumer-driven environment
  • Strategies for improving patient collections in an increasingly self-pay landscape
  • Technology's evolving role in patient-centric billing and payment strategies
  • How data can improve patient satisfaction and engagement through the revenue cycle

Agenda at a glance:*

8:00 - 8:15:
A New Reality: Challenges and Opportunities for Patient Financial Management

  • Biggest challenges providers are facing in patient financial management in an increasingly self-pay environment?
  • Key market shifts necessitating a change in how providers approach patient payment and engagement strategies?
  • Technology’s evolving role in a patient-centric revenue cycle?
  • Florian Otto, MD, PhD., Co-founder and CEO, Cedar
8:15 – 9:00:
Fireside Chat - The Consumer is the New Boss: Amidst Market Transformation, Patient Experience and Satisfaction are Provider Business Imperatives

  • In the age of consumerism, patients are moving from bystanders to be bosses of their care: How are healthcare providers adapting?
  • Biggest threats to the bottom line in a consumer-driven environment?
  • What priority areas must providers focus resources on to ensure they have patient-centric processes and workflows in place?
  • Viraj Patwardhan, VP, Digital Design and Consumer Experience, Thomas Jefferson University Hospital
  • Robert Neff, Director, Innovative Technology Solutions at Thomas Jefferson University and Jefferson Health
  • Moderator: Scott Becker, Publisher, Becker's Hospital Review
9:00 - 9:30:
Improving Engagement and Satisfaction in a Time of Increased Patient Responsibility

  • Thinking like a patient: How a consumer-driven experience improved financial results and patient satisfaction at Westmed
  • Taking a data-driven approach to patient engagement and payment-related communications: An imperative in an increasingly consumer-driven industry
9:30 - 9:45:
9:45 - 10:40:
Panel Discussion -- Reengineering the Revenue Cycle: Technology and Tips for Improving Your Bottom Line and Increasing Patient Satisfaction

  • What are some of the biggest obstacles provider financial leaders are facing as payment responsibility falls increasingly to the patient?
  • How are data and technology fundamentally changing what’s possible when it comes to patient financial management?
  • What are some of the challenges with EHRs in terms of their ability to provide a patient-centric collections/billing experience?
  • Biggest opportunity areas to improve transparency, increase collections and reduce denials?
  • Connor McGauleyThis is the bio text. This is the bio text. This is the bio text., VP, Patient Engagement & Analytics, US Anesthesia Partners
  • Marji Karlin, Chief Revenue Officer, New York City Health + Hospitals
  • David Kelly, CHFP, Director, Revenue Cycle, Mary Rutan Hospital
  • Aaron Waldie, Director, Revenue Cycle, Maury Regional Health System
  • Deborah Kirkorsky, Vice President, Business Services,  NorthShore University HealthSystem
  • Ayla Ellison, Managing Editor, Becker's Hospital Review (Moderator)
10:40 – 10:45:

Limited seating available. Please fill out the above form to express interest in attending.


Summit Speaker Lineup:

Cedar provides a smarter way for hospitals, health systems and medical groups to elevate the total patient experience beyond clinical care. Cedar’s flagship product delivers a data-driven, patient-centric financial experience to alleviate collections challenges, dramatically improve billing operations and boost patient satisfaction.