Characteristics of high performing hospitals: Why data transparency is the foundation for success


Leaders from repeat winners of the prestigious 100 Top Hospitals study were interviewed to uncover what makes these organizations performance standouts. From in-depth, structured interviews, IBM Watson Health consultants identified that winning organizations have a relentless focus on continuous performance improvement.

As performance leaders, they have engaged boards, physicians, leadership and staff that collaborate on delivering superior care. And as a group, they leverage data and benchmarking to align performance, inform conversations and drive organizational change.

Listen in as IBM Watson Health and leaders of high-performance hospitals describe how the use of data and analytics contributes to a high performing culture, even during times of great disruption.

What you can expect to learn:

  • How high performing organizations use data to propel change
  • How data alignment and transparency cultivate a strong culture
  • How data supported the hospitals to meet the challenges of the pandemic



BBlock-small - Kristelle Khazzaka

Betsy Block

Consulting Leader - Provider, IBM Watson Health





Carol Kuplen

President, St. Luke’s University Hospital - Bethlehem Campus and Chief Nursing Officer





Paul osullivan

Paul O'Sullivan

Chief Executive Officer, Memorial Hermann Memorial City Medical Center, Houston, TX