Clearing the Air: Transparency, Trust and the Patient Financial Experience
Wednesday, July 27th, 2022 | 11:00 AM - 12:00 PM CT
As patients’ responsibility for out-of-pocket healthcare costs continues to increase, they want and need cost transparency and more convenient payment options. Starting the financing conversation early and continuing it at all points of patient contact—when scheduling appointments, during check-in and checkout, on patient or client forms, and on the provider’s website and social media—helps build trust and satisfaction by providing a consistent experience and easy access to information about patients’ payment options. In this webinar, we will be discussing the importance of cost transparency and the need for convenient ways for patients to pay their medical bills. We will also discuss how enhancing the patient’s financial experience can help providers build trust and drive satisfaction and loyalty.
- Between staffing shortages and increased workloads, providers may struggle to balance competing priorities, including high-quality patient care, financial conversations, and billing and payment collection. Third-party financing tools and resources can help providers with these challenges at all points of care—from scheduling to post-care billing.
- Empowering patients with self-service financing and payment tools can help increase transparency and help them feel more informed and in control of their healthcare costs.
- Starting the financing conversation early and continuing it at all points of patient contact helps build trust and satisfaction by providing a consistent experience and easy access to information about patients’ payment options.