Access granted: How The Villages Health, TSAOG use intelligent scheduling to boost patient access

Thursday, May 16th, 2024 | 12:00 PM - 1:00 PM CT

Appointment scheduling is the first step of a patient's care journey and is critical to delivering an effective patient access strategy. In fact, 75% of providers rate the quality of patient scheduling and communication as "very important" to the patient experience.

Scheduling an appointment not only leaves a first impression on the patient, but also directly affects critical areas of operations — from clinical resources to revenue operations to marketing and more.

Healthcare organizations often struggle to give patients the level of access, service and convenience they crave while remaining operationally efficient. It's a delicate balance that two organizations have been able to successfully navigate through their use of intelligent technology, operational strategy and marketing efforts.

In this webinar, you will see how The Villages Health and The San Antonio Orthopaedic Group (TSAOG) leveraged intelligent scheduling to:

Improve patient satisfaction by increasing appointment access and prioritizing a connected care journey
Reduce the burden on call center and administrative staff while improving provider utilization and balancing schedules
Boost new patient acquisition through marketing efforts and online scheduling
Empower patients to play an active role in their care journey

Presenters:

LaDonna Collinsworth

Director of Shared Services, The Villages Health

Jacqueline Bull

Director of Operations, The San Antonio Orthopedic Group (TSAOG)

Ashley Blessing

Director of Client Success, Relatient