--- title: "Building bridges: Optimizing patient experience with a unified patient interaction strategy" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/clinical/building-bridges-optimizing-patient-experience-with-a-unified-patient-interaction-strategy#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - 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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Building bridges: Optimizing patient experience with a unified patient interaction strategy --- ### Wednesday, September 27th, 2023 | 12:00 PM - 1:00 PM CT  The past few years have been pivotal for patient experience leaders. Between loss of patient trust amid the turmoil of the COVID-19 pandemic and rising patient expectations as a consumer-focused mindset makes its way to healthcare, it's crucial for organizations to take steps to optimize the patient experience — now. As many providers strive for more patient-centric services and care, one key area of opportunity is to streamline patient interactions across the healthcare contact center and virtual channels. Having a unified patient interaction strategy across departments can create continuity, consistency and greater patient satisfaction. In this live webinar, hear how some providers are rethinking digital and voice patient interactions as part of improving overall patient experience. **You'll learn:**   - Why unifying patient interactions is an important step toward improving patient experience - How to identify gaps in patient experience - Considerations for collaborating across departments   ## **Presenters:**   ![Erik Decker](https://go.beckershospitalreview.com/hs-fs/hubfs/Erik%20Decker.jpg?width=120&height=120&name=Erik%20Decker.jpg) ### Erik Decker, MBA/MHA, CPXP **Division Director of Patient Experience, CHI Health ** ![Tamra Lopez](https://go.beckershospitalreview.com/hs-fs/hubfs/Tamra%20Lopez.jpg?width=120&height=120&name=Tamra%20Lopez.jpg) ### Tamra Lopez **Director of Operations, University of Miami Hospitals ** ![Katie Boemecke-1](https://go.beckershospitalreview.com/hs-fs/hubfs/Katie%20Boemecke-1.jpg?width=120&height=120&name=Katie%20Boemecke-1.jpg) ### Katie Boemecke **Senior Director of Patient Experience, Intermountain Healthcare ** ![Annamarie Cutroneo](https://go.beckershospitalreview.com/hs-fs/hubfs/Annamarie%20Cutroneo.jpg?width=120&height=120&name=Annamarie%20Cutroneo.jpg) ### Annamarie Cutroneo **VP Operations, Hackensack Meridian Health **   [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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