Building bridges: Optimizing patient experience with a unified patient interaction strategy

Wednesday, September 27th, 2023 | 12:00 PM - 1:00 PM CT

The past few years have been pivotal for patient experience leaders. Between loss of patient trust amid the turmoil of the COVID-19 pandemic and rising patient expectations as a consumer-focused mindset makes its way to healthcare, it's crucial for organizations to take steps to optimize the patient experience — now.

As many providers strive for more patient-centric services and care, one key area of opportunity is to streamline patient interactions across the healthcare contact center and virtual channels. Having a unified patient interaction strategy across departments can create continuity, consistency and greater patient satisfaction. In this live webinar, hear how some providers are rethinking digital and voice patient interactions as part of improving overall patient experience.

You'll learn:

Why unifying patient interactions is an important step toward improving patient experience
How to identify gaps in patient experience
Considerations for collaborating across departments

Presenters:

Erik Decker, MBA/MHA, CPXP

Division Director of Patient Experience, CHI Health

Tamra Lopez

Director of Operations, University of Miami Hospitals

Katie Boemecke

Senior Director of Patient Experience, Intermountain Healthcare

Annamarie Cutroneo

VP Operations, Hackensack Meridian Health