Building Trust and Loyalty in the Age of Staff Shortage

Tuesday, January 17th, 2023 | 1:00 PM - 2:00 PM CT 

For many healthcare organizations, 2022 was the most financially difficult year since the start of the pandemic. Healthcare organizations' growth and customer retention are increasingly tied to patient experience. It's clear that the path ahead to financial sustainability is dependent on delivering simpler, more convenient, and more human-centric experiences tuned to the changing needs of people's lives. But many hospitals and medical groups still use a lot of labor-intensive and time-consuming processes that make it hard for patients to get quality experiences, which, in the end, hurt revenue and the quality of care.

To succeed, healthcare leaders need to transform the patient experience into a competitive differentiator. Manage ever-changing consumer expectations, and navigate an exacerbated workforce shortage – all in an extraordinary inflationary environment.

Join our experts from Prime Healthcare, OrthoWest, and Steer Health as they share insights and learnings on how intelligent automation helps healthcare organizations meet and exceed patient expectations across the healthcare journey and set themselves apart and up for success.

Key Takeaways:

Attendees will learn about insights from hospital and health system executives surrounding:

  • How streamlining existing patient access, navigation and rounding workflows with digitization and self-service can reveal unparalleled benefits.
  • The importance of integration, staff adoption, and secure operational support in improving access to care and patient loyalty.
  • How advances in healthcare technology can help smooth over care transitions and keep patients around longer.
  • How optimized workflows improve documentation, efficiency, and reimbursement.
  • The tried-and-true methods of utilizing AI technology to win over patients' confidence and loyalty.


Sunny Bhatia


Chief Executive Officer, Region I Corporate Chief Medical Officer, Prime Healthcare

Farzad Massoudi

Farzad Massoudi, M.D., F.A.C.S.

President, Orange County Neurosurgical Associates, Laguna Hills, CA

Ledford Powell

Ledford Powell, MD, FACS, FCCP

President, Pacific Thoracic Surgery, Laguna Hills, CA

Payam Farjoodi

Payam Farjoodi, MD

Robotic and Minimally Invasive Spine Surgeon OrthoWest, Fountain Valley, CA

Sridhar Yerramreddy

Sridhar Yerramreddy

Founder & CEO, Steer Health