Disrupt the pattern of patient frustration: Leaders' advice for revamping engagement

Tuesday, February 28th, 2023 | 12:00 PM - 1:00 PM CT

With consumerism pushing to the forefront, patients' expectations are higher than ever — 67 percent report having a bad healthcare experience, stemming from interactions with administrative staff to surprise medical bills to lack of efficiency and empathy shown during physician visits. While hospitals and health systems are carrying out good-faith engagement efforts, the reality is most are not seeing their patient ratings improve.

Join this live conversation with a panel of chief experience, innovation and technology executives to learn how they're addressing patient experience head-on with engagement and where they're seeing success.

You will hear advice and insights on:

The influence of industry trends like consumerism and price transparency on patient engagement strategies
Primary barriers to strong patient engagement and how to overcome these challenges
The role of technology in engagement strategies

Presenters:

Jackie Rice

Vice President, Chief Information Officer, Frederick Health

Star Rivera, LMSW, CPXP

Chief Patient Experience Officer, St. John's Episcopal Hospital

Jennifer Wesson Greenman

Chief Information Officer, City of Hope® Chicago, Atlanta, & Phoenix

Michelle Sporleder

Director Product Management - Patient Engagement Solutions, Nuance Communications

Tamara Havenhill-Jacobs, MHA, FHIMSS, CHCIO

Chief Information Officer, Bozeman Health