From silo to symphony: How 2 NewYork-Presbyterian clinics are using an innovative team model to orchestrate infusion scheduling

Monday, May 20th, 2024 | 1:00 PM - 2:00 PM CT

Unbalanced schedules are the top barrier to smooth operations at 40% of infusion centers. To manage this and other related workforce and capacity challenges, proactive leaders are shifting their infusion management practices and easing complexities where possible. 

In this session, operations and nursing leaders at NewYork-Presbyterian's Columbia University Irving Medical Center and Weill Cornell Medical Center will share a new paradigm in infusion management. Departing from traditional bifurcated leadership, their model pioneers a cohesive, multidisciplinary operations team that merges clinical and administrative expertise to address challenges in scheduling and effective implementation of technology. 

You will learn:
  • How this approach realized a 17% reduction in average wait times, improved capacity for same-day add-ons and added nearly 7,800 more annual appointments
  • Possibilities for replicability and scalability of this model
  • Insights on synergy achieved through collaborative, multidisciplinary approaches in infusion operations

Presenters:

INF Case Study_Justin Ngai_NYP - Sydney Mason

Justin Ngai, MSN, RN-BC, NE-BC

Operations Manager, Adult Infusion Centers, New York-Presbyterian Columbia University Irving Medical Center

INF Case Study_Celsus Auguiste_NYP - Sydney Mason

Celsus Auguiste, MSN, RN

Patient Care Director, New York-Presbyterian Weill Cornell Medical Center