Healthcare at a crossroads: Using concierge medicine to strengthen revenue, retention + patient satisfaction
Thursday, March 5th, 2026 | 10:00 AM - 11:00 AM CT
Health systems are seeking practical ways to enhance revenue, improve physician satisfaction, increase patient satisfaction and retain top talent without disrupting existing business structures.
Flexible concierge medicine programs are emerging as a way to achieve these aims. These programs operate alongside traditional practice structures, allowing organizations to add a new revenue stream while preserving current workflows, staffing and governance — while also addressing growing patient demand for connectivity, continuity and more personalized care.
This session offers an overview of how healthcare organizations are offering membership medicine as an optional service. Patients can choose to remain traditional patients or opt into a membership based on their preferences, creating flexibility for both patients and practices and supporting higher patient satisfaction through choice and experience.
The session will also explore how increased physician satisfaction contributes directly to stronger patient relationships, recruitment, retention and financial performance. Leaders will gain clarity on how concierge programs fit within large medical groups and health systems without requiring restructuring or limiting participation to primary care.
Key takeaways include:
Flexible concierge medicine programs are emerging as a way to achieve these aims. These programs operate alongside traditional practice structures, allowing organizations to add a new revenue stream while preserving current workflows, staffing and governance — while also addressing growing patient demand for connectivity, continuity and more personalized care.
This session offers an overview of how healthcare organizations are offering membership medicine as an optional service. Patients can choose to remain traditional patients or opt into a membership based on their preferences, creating flexibility for both patients and practices and supporting higher patient satisfaction through choice and experience.
The session will also explore how increased physician satisfaction contributes directly to stronger patient relationships, recruitment, retention and financial performance. Leaders will gain clarity on how concierge programs fit within large medical groups and health systems without requiring restructuring or limiting participation to primary care.
Key takeaways include:
- How flexible concierge programs enhance revenue while improving patient satisfaction — without changing business structure
- Why optional membership models appeal to patients seeking greater and continuity
- How physician satisfaction supports better patient experiences, recruitment, retention and practice stability
- Where concierge medicine fits within large, integrated healthcare organizations
Presenter:
