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[Physician](https://www.beckersphysicianleadership.com/) - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Healthcare engagement trends: How patient experience is driving loyalty, trust and payment --- ### Tuesday, November 29th, 2022 | 1:00 PM - 2:00 PM CT When it comes to reaching patients effectively, times are changing. As hospitals and health systems seek to identify the most effective strategies for engaging patients, it is important to make data-driven decisions. During this webinar, industry experts will share key trends regarding patients' expectations for their healthcare engagement and payment experiences, based on a recent survey. The session will provide insights into current healthcare communication trends, as well as some patient preferences that might surprise you. **Key learnings include:** - What drives patients to change providers - How positive and negative communication experiences impact a patient - An understanding of the different reasons that drive individual patients to action - The value of consistency across all patient engagement touchpoints - The expectations of personalized outreach - How to identify gaps in an engagement strategy ## **Presenter:** ![Kristen Jacobsen_800x800 - Kristelle Khazzaka-2](https://go.beckershospitalreview.com/hs-fs/hubfs/Kristen%20Jacobsen_800x800%20-%20Kristelle%20Khazzaka-2.jpg?width=120&height=120&name=Kristen%20Jacobsen_800x800%20-%20Kristelle%20Khazzaka-2.jpg) ### Kristen Jacobsen ##### Vice President of Marketing & OmniChannel Engagement, RevSpring [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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