How Keck Medicine of USC is leveraging conversational AI and voice-driven tech for better patient access + ROI

Tuesday, November 7th, 2023 | 12:00 PM - 1:00 PM CT

Potential use cases for artificial intelligence in healthcare are multiplying, but some organizations are applying it with careful intention. In this live webinar, you'll learn how Los Angeles-based Keck Medicine of USC's patient access center identified practical areas to leverage AI-driven voice assistants, and how it helped to deliver better patient and agent experiences, as well as generate fast ROI.  

During the webinar, leaders from Keck Medicine of USC will discuss:
 
  • How to target processes that are already standardized to  improve service levels and start saving money today!
  • How to develop a pragmatic approach to maximize the impact of AI technologies
  • How to measure ROI and target the next phases for implementation
  • How to achieve strong buy-in from practice leaders across the network of care

Presenters:

 

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Patsy Regan

Access Center Operations Director at Keck Medicine of USC

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Jennifer Preciado

Performance Manager at Keck Medicine of USC

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Scott D’Entremont

Chief Revenue Officer at Parlance

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Sheila Kelly

Regional Healthcare Account Executive, Parlance