How Providence is breaking the mold for the patient financial experience

This webinar is on-demand and can be viewed at your convenience. 

 
Fifty-two percent of patients don't know the cost of their services before care, and 61 percent are confused or very confused by their bill once they receive it. The pain patients feel trying to understand and navigate their medical bills is very real.

Providence, one of the nation's largest nonprofit healthcare systems, decided to differentiate themselves by addressing the patient financial experience head on. Integrated efforts at the contact center, website and financial counseling have driven financial and operational impact.

In this webinar, we'll discuss:
 
  • Their strategic approach and intentional tactics
  • What they wish they knew when they started
  • The impact on the bottom line — and people's lives

 

 

Presenters: 

 

Jeff Logan

Jeff Logan

Group Vice President Patient and Market Experience, Providence

Robyn Gilson

Robyn Gilson, ED

Patient & Market Experience, Providence; VP, XM Acquis Cortico-X

Adrienne Boissy

Adrienne Boissy, MD

Chief Medical Officer, Qualtrics