How UC San Diego Health transformed care access 

This webinar is on-demand and can be viewed at your convenience.

Healthcare is in the era of consumer-centric care. This requires health systems to offer patients the information they need to access and manage their health in a timely and simple fashion. To meet patients' expectations, hospitals must adopt new ways to modernize the contact center.

During this webinar, experts discuss how UC San Diego Health built a patient access center that improved access and engagement. Join to learn best practices for creating a patient-centered experience and improving service and performance at your patient access center.

What you'll learn:
  • Tips on putting the patient experience at the forefront of your access center
  • Benefits of a targeted management consulting engagement
  • How to build a contact center with high employee satisfaction and low turnover





Danny Fleisher Headshot (1) - Sydney Mason

Daniel Fleisher

Managing Director, Tegria

Kathrina Bidwell picture (1) - Sydney Mason Cropped

Kathrina Bidwell

Operations Director, Care Navigation Hub UC San Diego Health

Website - Team page - Scott D Portrait (1) - Sydney Mason

Scott D Entremont

CRO, Parlance