How UC San Diego Health’s care navigation hub transformed care access across the health system
Wednesday, November 2nd, 2022 | 12:00 PM - 1:00 PM CT
Healthcare's customer-centric era requires health systems to offer patients the information they need to access and manage their health in a timely and simple fashion. To meet patients' expectations, hospitals must adopt new ways to modernize the contact center.
During this webinar, experts discuss how UC San Diego Health built a patient access center that improved access and engagement. Join to learn best practices for creating a patient-centered experience and improving service and performance at your patient access center.
Key learning points:
During this webinar, experts discuss how UC San Diego Health built a patient access center that improved access and engagement. Join to learn best practices for creating a patient-centered experience and improving service and performance at your patient access center.
Key learning points:
- How to put the patient experience at the forefront of your access center
- How to benefit from a targeted management consulting engagement
- How to build a contact center with high employee satisfaction and low turnover
- How to design and implement a successful enterprise-wide phone number that supports your brand
Presenters
![Danny Fleisher Headshot - Sydney Mason](https://go.beckershospitalreview.com/hs-fs/hubfs/Danny%20Fleisher%20Headshot%20-%20Sydney%20Mason.jpg?width=120&height=120&name=Danny%20Fleisher%20Headshot%20-%20Sydney%20Mason.jpg)
Daniel Fleisher
Managing Director, Tegria
![Kathrina Bidwell picture - Sydney Mason](https://go.beckershospitalreview.com/hs-fs/hubfs/Kathrina%20Bidwell%20picture%20-%20Sydney%20Mason.jpg?width=120&height=120&name=Kathrina%20Bidwell%20picture%20-%20Sydney%20Mason.jpg)
Kathrina Bidwell
Operations Director, Care Navigation Hub UC San Diego Health
![Website - Team page - Scott D Portrait small square - Sydney Mason](https://go.beckershospitalreview.com/hs-fs/hubfs/Website%20-%20Team%20page%20-%20Scott%20D%20Portrait%20small%20square%20-%20Sydney%20Mason.jpg?width=120&height=121&name=Website%20-%20Team%20page%20-%20Scott%20D%20Portrait%20small%20square%20-%20Sydney%20Mason.jpg)