How UC San Diego Health’s care navigation hub transformed care access across the health system

Wednesday, November 2nd, 2022 | 12:00 PM - 1:00 PM CT

Healthcare's customer-centric era requires health systems to offer patients the information they need to access and manage their health in a timely and simple fashion. To meet patients' expectations, hospitals must adopt new ways to modernize the contact center.

During this webinar, experts discuss how UC San Diego Health built a patient access center that improved access and engagement. Join to learn best practices for creating a patient-centered experience and improving service and performance at your patient access center.

Key learning points:
  • How to put the patient experience at the forefront of your access center
  • How to benefit from a targeted management consulting engagement
  • How to build a contact center with high employee satisfaction and low turnover
  • How to design and implement a successful enterprise-wide phone number that supports your brand



Danny Fleisher Headshot - Sydney Mason

Daniel Fleisher

Managing Director, Tegria

Kathrina Bidwell picture - Sydney Mason

Kathrina Bidwell

Operations Director, Care Navigation Hub UC San Diego Health

Website - Team page - Scott D Portrait small square - Sydney Mason

Scott D Entremont

CRO, Parlance