How UCSD Health's cancer center unlocked capacity by reducing no-show rates up to 50%

This webinar is on-demand and can be viewed at your convenience.

The Moores Cancer Center at UC San Diego Health previously grappled with high patient no-show rates that led to unused capacity in their infusion center. This issue, coupled with bottlenecked scheduling and long wait times, left both patients and staff frustrated.

To address these pain points, the health system leveraged advanced technology at their primary cancer center, which reduced no-shows by up to 50% among other improvements. 

Tune into this LeanTaaS webinar to learn how UC San Diego Health's use of technology, data and custom analytics helped the cancer center drive internal change management and significantly move the needle on operational performance, such as:
 
  • Decreasing the no-show rate from over 20% to below 11%
  • Increasing volume by 9% despite staffing limitations
  • Optimized scheduling templates that flatten appointment demand across the day

Presenter: 

Gabriela Lacatus - Sydney Mason

Gabriela Lacatus, RN, BSN, OCN®, PhD

Ambulatory Patient Care Manager