Patients need one entry point to access care: Here's how to deliver it
Monday, December 18th, 2023 | 11:00 AM - 12:00 PM CT
Today's consumers can order food with a tap and video chat with friends worldwide. Meanwhile, booking a doctor's appointment can feel like a trip back in time. When healthcare organizations have multiple systems, exhaustive websites, and dozens and dozens of phone numbers, contacting a provider often means entering a world where patients experience long wait times and have to repeat information.
What if, instead, patients could access everything they need — via phone or chat, automation or a live agent — because one comprehensive patient profile makes interactions more personalized and efficient? Join this session where experts will share how organizations could make this a reality to boost satisfaction for patients and staff.
Learning points:
What if, instead, patients could access everything they need — via phone or chat, automation or a live agent — because one comprehensive patient profile makes interactions more personalized and efficient? Join this session where experts will share how organizations could make this a reality to boost satisfaction for patients and staff.
Learning points:
- What patients expect out of healthcare interactions
- How organizations could simplify healthcare touchpoints
- Strategies to help drive real improvements in patient & staff satisfaction
Presenters:
Anna Elm
Regional Vice President, Patient Engagement Solutions
Nuance, a Microsoft company
Ellary Rose
Healthcare Global Black Belt for US, Canada and Latin America
Microsoft
Karen Pearce
Healthcare Strategy and Business Transformation
Microsoft