Patients need one entry point to access care: Here's how to deliver it

Monday, December 18th, 2023 | 11:00 AM - 12:00 PM CT

Today's consumers can order food with a tap and video chat with friends worldwide. Meanwhile, booking a doctor's appointment can feel like a trip back in time. When healthcare organizations have multiple systems, exhaustive websites, and dozens and dozens of phone numbers, contacting a provider often means entering a world where patients experience long wait times and have to repeat information.  

What if, instead, patients could access everything they need — via phone or chat, automation or a live agent — because one comprehensive patient profile makes interactions more personalized and efficient? Join this session where experts will share how organizations could make this a reality to boost satisfaction for patients and staff.   

Learning points:  
 
  • What patients expect out of healthcare interactions  
  • How organizations could simplify healthcare touchpoints  
  • Strategies to help drive real improvements in patient & staff satisfaction
 

Presenters:

 

Annalhees Elm - Daniel Gest Cropped

Anna Elm

Regional Vice President, Patient Engagement Solutions
Nuance, a Microsoft company

Ellary Rose - Daniel Gest Cropped

Ellary Rose

Healthcare Global Black Belt for US, Canada and Latin America
Microsoft

karen Cropped

Karen Pearce

Healthcare Strategy and Business Transformation
Microsoft