Rethinking patient care: Proactive engagement strategies for better outcomes


Tuesday, June 18th, 2024 | 12:00 PM - 1:00 PM CT

Proactive patient engagement not only improves individual outcomes but also allows health systems to optimize appointment scheduling, reduce unnecessary hospital admissions and minimize costs associated with preventable illnesses or complications.

During this panel discussion, healthcare leaders will share how they're using patient information to personalize communication and target outreach efforts, unlocking significant benefits for patients and providers alike.

In this session, you'll learn how to:
  • Use patient data to personalize communication and target outreach efforts
  • Implement automation to reduce staff workload on routine tasks and prioritize meaningful patient interactions
  • Improve workflow efficiency, communication speed and timely interventions for better patient care

Presenters:

KylerW_Headshot - McKenzie Patrick

Kyler Wilson

Account Executive, Healthcare, NICE

Amber Lashley

Amber Lashley

Director of Patient Experience, University of Missouri Health Care

Steve Smith

Steve Smith

AVP Enterprise Contact Center and Access, Inova

Jen Jackson

Jen Jackson

VP Operations, UC Health

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Nate Guyton

COO, Dignity Health