Using interaction data to improve patient experience + care

Thursday, March 7th, 2024 | 12:00 PM - 1:00 PM CT

Patient-provider interactions occur over a variety of voice and digital touchpoints — phone calls, emails, social media, texts and more. For providers striving to deliver "always on" care, these interactions contain a treasure trove of insights and potential for automation. 

How can providers use this data to improve future interactions? How does that data also benefit the employee experience? 

In this session, you'll learn:
 
  • How providers are using interaction data
  • How using patient interaction data can support employee satisfaction and engagement
  • How artificial intelligence evolves providers' ability to access and act on interaction data

 

Presenter:

 

Marcus Garcia

Marcus Garcia

VP of Healthcare, NICE 

Shana Berger

Shana Berger

Senior Director, Technology, Children's Health of Texas

Chhavi Katyal

Chhavi Katyal

Senior Vice President, Chief Patient Experience Officer, Catholic Health 

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Brad Giafaglione

Director, Patient Experience and Operations

Andrew Mosio

Andrew Mosio

Director of Technology Service Delivery, University of Illinois Hospital & Health Sciences System