--- title: Where does empathy and technology belong in healthcare? image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/clinical/where-does-empathy-and-technology-belong-in-healthcare#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Where does empathy and technology belong in healthcare? --- ### Thursday, July 25th, 2024 | 12:00 PM - 1:00 PM CT This webinar will explore how patient experience directly impacts re-hospitalization rates, the transformative role of technology in healthcare, and effective strategies for overcoming operational and behavioral barriers. The panel of distinguished healthcare leaders will share insights and practical solutions for prioritizing empathy in patient interactions and leveraging physician-led programs to drive superior patient outcomes. Join us as we delve into actionable approaches to creating a positive patient experience and fostering a culture of compassionate care. Here are five key takeaways from the webinar:   - The impact of patient experience on re-hospitalization rates: Enhancing patient experience reduces re-hospitalization rates by improving patient satisfaction and adherence to treatment plans. - The role of technology in patient experience: Technology enables personalized care, predictive analytics, and real-time feedback, thus enhancing overall patient satisfaction and outcomes. - Addressing operational and behavioral barriers: Identifying and overcoming common operational barriers while fostering positive behavioral changes among healthcare staff is crucial for delivering a consistent patient experience. - Prioritizing empathy in patient interactions: Demonstrating empathy and appreciation for patients' time is important; prioritizing these behaviors can lead to improvements in patient experience and satisfaction. - The difference when physicians lead the patient experience programs: Implementing fundamental changes from a clinician's view alters the trajectory of enhancements in patient care by fostering empathetic interactions and empowering clinicians, ultimately leading to better clinical outcomes and patient experiences. ## **Presenter:** ![Dr Krauthammer](https://go.beckershospitalreview.com/hs-fs/hubfs/Dr%20Krauthammer.jpg?width=120&height=120&name=Dr%20Krauthammer.jpg) ### Matthew Krauthamer, D.O. ##### National Medical Director, Special Ops, **TeamHealth** Regional Performance Director, **Northeast** Group, **TeamHealth** Chairman Emergency Department, Lourdes Binghamton ![image-Jul-22-2024-05-42-02-9695-PM](https://go.beckershospitalreview.com/hs-fs/hubfs/image-Jul-22-2024-05-42-02-9695-PM.png?width=120&height=120&name=image-Jul-22-2024-05-42-02-9695-PM.png) ### Monique Bouvier ##### Nurse Scientist & Assistant Professor, Emory Healthcare ![Erin Shipley-1](https://go.beckershospitalreview.com/hs-fs/hubfs/Erin%20Shipley-1.jpg?width=120&height=120&name=Erin%20Shipley-1.jpg) ### Erin Shipley ##### VP Consumer Experience, Cooper University Healthcare ![Timothy Lineberry](https://go.beckershospitalreview.com/hs-fs/hubfs/Timothy%20Lineberry.jpg?width=120&height=120&name=Timothy%20Lineberry.jpg) ### Timothy Lineberry ##### Chief Medical Officer, Advocate Aurora Medical Group ![Joel Shaw](https://go.beckershospitalreview.com/hs-fs/hubfs/Joel%20Shaw.jpg?width=120&height=120&name=Joel%20Shaw.jpg) ### Joel Shaw ##### VP Clinical Affairs, OhioHealth [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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