Health systems have spent years expanding access through more appointment availability, shorter wait times, and easier scheduling. That work remains essential. But as access improves, a new opportunity is emerging: designing connected care journeys that help ensure patients not only get in but get the care they need.
In this discussion, clinical and digital leaders from Harris Health, Ballad Health, Renown Health and Froedtert ThedaCare will discuss how health systems are building on access gains to improve resolution, continuity, and measurable impact across the patient journey.
The conversation will explore how organizations are connecting digital, virtual, and in-person care models to reduce friction, support follow-through, and measure success more holistically — from the first touchpoint to resolution.
You’ll learn:
- How leading health systems are evolving access strategies for patient engagement
- Where automation, AI and virtual care improve navigation and follow-through
- How virtual care can reduce unnecessary escalations while easing clinician workload
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