2024 consumer experience primer — 7 trends to know
Patients are consumers, too. Are you providing the experiences they demand?
Only 4% of U.S. residents feel consumer experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they've gotten worse.
As competition in healthcare intensifies, hospitals and health systems can gain a competitive advantage by crafting an exceptional consumer experience. The trends detailed in this e-book reveal what consumers crave from digital experiences.
Learnings include:
- How to align the digital experience strategy with consumer needs.
- How to harness cutting-edge tools and other advanced consumer experience solutions.
- A breakdown of how AI is revolutionizing the consumer experience across industries.
Please fill out the form to download the whitepaper.
