2024 consumer experience primer — 7 trends to know 

Patients are consumers, too. Are you providing the experiences they demand?

Only 4% of U.S. residents feel consumer experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they've gotten worse. 

As competition in healthcare intensifies, hospitals and health systems can gain a competitive advantage by crafting an exceptional consumer experience. The trends detailed in this e-book reveal what consumers crave from digital experiences. 

Learnings include:
  • How to align the digital experience strategy with consumer needs. 
  • How to harness cutting-edge tools and other advanced consumer experience solutions.
  • A breakdown of how AI is revolutionizing the consumer experience across industries.

Please fill out the form to download the whitepaper.