Consumers demand higher standards for mental healthcare in a hybrid world


A recent survey of consumers with a strong affinity to therapy commissioned by Thriveworks reveals that consumers are leaning into the hybrid world to seek and experience mental healthcare, with high standards for fit and quality care. 

These key insights outline how consumers are most likely to seek mental healthcare, their preferences in delivery models and their expectations and desired outcomes in receiving care. 

Key points:
 
  • Consumers rely on a mix of the healthcare system and digital tools to guide them in mental health decisions
  • Consumers want choice in how they participate in mental health, and they want covered services
  • Consumers demand high quality care and are prepared to shop for best fit 
 

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