How a redefined, critical focus on patient experience is driving innovation

The patient experience revolution is here. Across industry surveys, rankings and ratings, the message is loud and clear: Too many patients feel their healthcare needs aren't being met, and providers are lagging in offering streamlined and personalized experiences.

Patients are frustrated by poor communication, hard-to-solve billing disputes and — when they are able to get an appointment — feeling rushed. As a result, more providers are innovating and exploring possibilities in elevated care models, including personalized primary care via concierge medicine or membership-based healthcare.

In these five must-reads, you'll learn about:
  • New wellness models being embraced by health systems
  • Innovation in primary care 
  • Why patient experience scores are on the decline

Please fill out the form to download the e-book.