Many hospitals and health systems rely on more than one communication system to support their clinical and operational workflows. With the urgent demand for clinicians and other healthcare employees to improve productivity, non-integrated communication systems impede productivity, frustrate clinicians, and negatively impact care outcomes and costs.

The 2024 State of Healthcare Collaboration survey — conducted by Becker's Healthcare and TigerConnect — aimed to better understand the communication landscape in healthcare by surveying nearly 200 clinicians and clinical leaders (including chief nursing officers and chief medical officers). This report offers a nuanced breakdown of the survey findings and includes the cumulative survey data.

Key learnings: 

• What the seven types of communication inefficiencies are, and how they create communication noise 

• Why many c-suite leaders are unaware of the negative impacts of communication inefficiencies at their organization

• How health system leaders can improve care delivery by identifying and addressing communication inefficiencies