How hospitals can deliver the consumer-centric experience patients want 

Hospital and health systems are all working to attract new patients, retain existing ones and rebuild trust in the wake of the COVID-19 pandemic. Improving access and engagement are key to succeeding in each of these areas. 

Becker's Hospital Review recently spoke with digital experts — including Maria Fernandez, director of patient experience at Emory Johns Creek (Ga.) Hospital — to discuss how to deliver the consumer-centric experience patients are demanding and achieve each of the above goals. 

This brief report covers: 
  • Key factors driving patient frustration 
  • The type of technology hospitals can use to streamline digital interactions 
  • How Emory Johns Creek Hospital is improving staff and patient experience

Please fill out the form to download the whitepaper.