Connect Consumers to Your Health System: How Hospital Sisters Health System (HSHS) Medical Group Grows with Virtual Care

Wednesday, March 15, 2017 | 1:00pm - 2:00pm CT

How do you make big-system care work better for individual consumers? Hospital Sisters Health System (HSHS) Medical Group tackled this common strategic challenge with a consumer-friendly virtual clinic integrated into their care network. Learn how to build and operate a high-quality virtual clinic for consumer convenience and patient acquisition and engagement from Jeaneene Gesell, Service Line Manager for Anytime Care at HSHS.

Learn how HSHS designed, operated, and improved their virtual clinic for health system and consumer value:

  • Virtual clinic design considerations to benefit both consumers and the health system
  • Operating principles that drive utilization and patient connection to PCPs
  • Lessons-learned to optimize performance in year 1 of virtual clinic visits


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