Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Wednesday, March 23rd, 2022 | 1:00 PM - 2:00 PM CT  

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care delivery and meet the challenges of today’s “connected consumer.”

Join our expert panel for a 45-minute virtual event on consumer-centric healthcare. Discover emerging healthcare trends from thought leaders at Adobe and Concentrix Catalyst, including:
  • How to compete in the new healthcare economy to meet rapidly shifting consumer needs.
  • Why customer insights have become a main driver of digital engagement.
  • What the new healthcare customer looks like and the CX that wins their share of wallet.


Tom-Swanson - Lauren Farley

Tom Swanson

Healthcare Strategic Marketing, Adobe


Kathleen McGrow, DNP, MS, RN, PMP

Chief Nursing Information Officer for Microsoft


Julie Wotruba

Senior Director, Strategy Insights, Concentrix Catalyst

John-Conmy - Lauren Farley

John Conmy

Managing Director, Healthcare Experience, and Innovation, Concentrix Catalyst